Support

Size Support

Everything you need to get your perfect fit, every time.

Misure One removes sizing guesswork by mapping your body to the garment, not to an industry average. This guide explains how our Fit Profile works, how to measure yourself correctly, and how to get the most from every recommendation.

How Your Fit Profile Works

When you build a Fit Profile, Misure One creates a precise data model unique to you. Our AI engine cross-references many individual garment specifications (seam allowances, fabric stretch coefficients, cut geometry) against your body data to find not just your size, but your ideal size for that specific piece.

Your Fit Profile improves with every interaction:

  • Initial profile: Built from your responses through a structured questionnaire covering body measurements.
  • Purchase feedback: Each time you buy through a connected retailer, your recommendation feeds the accuracy of the model for everyone.
  • Return data: If you return an item, telling us why trains the model specifically for that brand and cut.
  • Manual updates: You can update your measurements at any time in your dashboard, and your profile re-calibrates instantly.

Supported Brands and Retailers

Misure One integrates with a curated and expanding set of brands and retail platforms. For the initial launch, we focus on:

  • Denim and trousers
  • Both directly-sold brand websites and major multi-brand retailers
  • AU/NZ and UK sizing conventions, with US sizing and European sizing (IT/FR/DE) supported via conversion

Fit Types Explained

  • Slim fit: Close to the body throughout.
  • Regular / classic fit: Comfortable without being loose. Standard ease across the chest, waist, and hips. Our default recommendation for most users and garments.
  • Relaxed / loose fit: Generous cut with significant ease, suited to those who prefer comfort over silhouette, or for garments designed with an intentionally oversized aesthetic.

Frequently Asked Questions

What if my measurements change?

Update your measurements at any time in the Fit Profile section of your dashboard. Changes take effect immediately for all future recommendations.

I returned an item. Does that affect my profile?

Yes, in a positive way. When you return an item and tell us why, that information tightens the model for that brand, cut, and size tier. Returns are not penalised. They are training data.

My Fit Profile says Medium but the retailer's size chart says Large. Which do I trust?

Trust the Misure One recommendation. Retailer size charts are generalised and do not account for the specific garment's construction, fabric, or the nuances of your body shape. Our recommendation is based on the actual garment specifications for that item from that retailer.

How do I know my measurement data is secure?

Your body measurement data is stored in our database. It is never shared with retailers or third parties without your explicit consent. See our Privacy Policy for full details.

What if I'm between sizes?

When you fall between two sizes, Misure One will do the hard calculation and give you the size best for you.

Contact Size Support

Our support team specialises in fit and sizing questions and reads every message.